Question 1

How fast do you respond?

Accepted Answer

Within one business day, Monday to Friday. Most messages get a reply within a few hours during LatAm working time.

Question 2

Can I write to you in Spanish?

Accepted Answer

Yes — we reply in English or Spanish. Use whichever is more comfortable.

Question 3

I have a billing or refund question.

Accepted Answer

Use this form and write 'Billing' as the first word of your question. See our refund policy for details.

Question 4

Are you hiring?

Accepted Answer

Sometimes. If you've used The Door and want to help others, write to us with your story and what you'd like to do.

We read every message

Quick answers